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Terms and Conditions 

Welcome to (the 'Website'). The Website provides veterinary services (the ‘Services’).
The Website is operated by VOC Limited NZBN 14803493. Access to and use of the Website, or any of its associated products or services, is provided VOC LTD. Please read these terms and conditions (the 'Terms') carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of Services, immediately.

VOC LTD reserves the right to review and change any of the Terms by updating this page at its sole discretion.


When VOC LTD updates the Terms, it will use reasonable endeavours to provide you with notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication.


Before you continue, we recommend you keep a copy of the Terms for your records.

Acceptance of the Terms

You accept the Terms by remaining on the Website.

Veterinary Advice and Supply

Information presented on our Website is of a general nature and not intended to be a substitute for professional veterinary healthcare advice.

Documents and graphics published on our Website may include inaccuracies or typographical errors.
You accept that recommendations as to diagnosis, treatment and best standards of practice are constantly evolving in the Veterinary industry, and that opinions between professionals may differ from one another.

You agree that any advice provided by our qualified Veterinarians, is limited in the absence of hands-on examination of the pet. You accept that VOC LTD cannot be held liable for any damage or loss arising from your reliance on advice derived by use of our Website in such circumstances.

The Service is not an emergency service, it is to be used for general advice only and is not intended to replace a physical examination by a Veterinarian. If you are in need of emergency assistance, you should take your pet to the nearest emergency Veterinary practice. Such emergency conditions that need immediate hands on care and are not suitable for online advice including but not limited to:

  • Collapse

  • Seizure

  • Severe trauma e.g. road traffic accident

  • Difficulty breathing

  • Paralysis or severe incoordination

  • Allergic reactions

  • Bleeding

You agree that no Veterinarian-Client-Patient-Relationship ("VCPR") is established in connection with the Site. You agree that a VCPR is only established with a hands-on visit to your Veterinarian.
You should never disregard medical advice received from your primary Veterinarian(s) because of information provided to you by vets through the service.
You may not record, by video or audio, in whole or in part, any consultation with a Veterinarian.

Registration to use the Services

In order to access the Services, you are required to register for a consultation through the Website (the 'Account').
As part of the registration process, or as part of your continued use of the Services, you may be required to provide personal information about yourself (such as identification or contact details), including:
(a) email address;
(b) name;
(c) telephone numbers; and
(d) option on receiving updates, promotional material, and other information.
You warrant that any information you give to VOC LTD during the registration process will always be accurate, correct and up to date.
Once you have completed the registration process, you will be a registered member of the Website ('Member') and agree to be bound by the Terms.
You may not use the Services and may not accept the Terms if:
(a) you are not 18 years or older; or
(b) you suffer from mental impairment which renders you unable to understand the Terms at the time of using the Website; or

Your obligations as a Member

 As a Member, you agree to comply with the following:
(a) you will use the Services only for purposes that are permitted by:
(i) the Terms; and
(ii) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions;
(b) you have the sole responsibility for protecting the confidentiality of your password and/or email address. Use of your password by any other person may result in the immediate cancellation of the Services;
(c) any use of your registration information by any other person, or third parties, is strictly prohibited.

(d) access and use of the Website is limited, non-transferable and allows for the sole use of the Website by you for the purposes of VOC LTD providing the Services;
(e) you will not use the Services or the Website in connection with any commercial endeavours except those that are specifically endorsed or approved by the management of VOC LTD;
(f) you will not use the Services or Website for any illegal and/or unauthorised use which includes collecting email addresses of Members by any means for the purpose of sending unsolicited email or unauthorised framing of or linking to the Website;
(g) you agree that commercial advertisements, affiliate links, and other forms of solicitation may be removed from the Website without notice and may result in termination of the Services. Appropriate legal action will be taken by VOC LTD for any illegal or unauthorised use of the Website; and
(h) you acknowledge and agree that any automated use of the Website or its Services is prohibited.
(i) You may not use the Services to contact our Veterinarians for any reason other than to seek information and guidance for your pet in accordance with these Terms.


Where the option is given to you, you may make payment for the Services (the 'Services Fee') by way of Stripe payment with credit or debit card.
 You acknowledge and agree that where a request for the payment of the Services Fee is returned or denied, for whatever reason, by your financial institution or is unpaid by you for any other reason, then you are liable for any costs, including banking fees and charges, associated with the Services Fee.
You agree that VOC LTD can vary the Services Fee at any time.

Refund Policy

If you feel a refund is necessary after using our services please present your complaint in writing to within 24 hours of using our service. We will respond to your email within 48 hours.

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